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Your Patient Rights and Responsibilities.

Patients who receive home medical equipment services from our company are entitled to be notified in writing of their rights and obligations before services begin and to exercise those rights.

Patients of Expo Medical Supply LLC have the Right to:

  • receive a timely response from our company to your request for equipment and service;

  • be informed of our policies, procedures;

  • be informed of any charges for services, including eligibility for third party reimbursement;

  • voice a grievance with our company by calling one of the following: Expo Medical Supply LLC at 954-636- 3266, you may call the CMS hotline without fear of restraint or reprisal in the services you are receiving at 800 633-4227. You may also call BOC at 877-776-2200.TO REPORT ABUSE, NEGLECT, OR EXPLOITATION, PLEASE CALL NYS 800-697-1220.

  • the appropriate quality of home medical equipment and services without regard for race, creed, sex, national origin, sexual preference, handicap or age;

  • respectful and courteous treatment by all members of our company;

  • know the names and the preparation of those who provide service to you on our behalf;

  • complete accurate information concerning the equipment, services, and supplies provided and any potential risks, in a language you can reasonably be expected to understand;

  • receive the necessary information so that you may make an informed consent;

  • participation in the development of a plan of care to meet your health care needs with periodic updates and revisions as appropriate;

  • have all the information regarding your equipment and services treated confidentially;

  • receive information about anticipated transfer or discharge from our services;

  • review your clinical record upon your written request.

Patients of Expo Medical Supply LLC have the Responsibility to:

  • Give accurate and complete information pertinent to your equipment and supply needs;

  • Assist in providing and maintaining a safe environment;

  • Notify our office if the scheduled visit needs to be changed;

  • Notify our office if the equipment or supplies you receive malfunction or become unusable;

  • Adhere to the manufacturer’s guidelines for the recommended use of the medical equipment provided to you;

  • Notify our company of any changes in your physician or other provider that will affect the services you receive from our company;

  • Request information concerning anything pertaining to your medical equipment / supplies that you don’t understand;

  • Notify us of any concerns, problems or dissatisfaction with the services we provide to you;

  • Notify us of any change in your insurance plan or Payer source.

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